The popularity and application of computers in hotels, new technology platforms and new technical features are constantly emerging, and information systems suitable for domestic characteristics have slowly entered the hotel, making the hotel management system into a new development period. In recent years, the competition in hotels has mainly developed in the areas of intelligence and informationization. The intelligent control system for guest rooms and the intelligent mobile platform will be the competition for hotel management. Quality competition and price competition such as interior decoration, number of rooms, and room facilities will retreat from the second line.
The development trend of hotel informationization is mainly divided into three major application areas: one is to provide hotel managers and decision makers with timely and accurate information technology to grasp the situation of all aspects of hotel operation; the other is to target hotel operations to save operating costs Information management and control technologies that improve the quality of operations and management efficiency; the third is to provide directly to customers
As a comprehensive concept, "hotel intelligent management" has brought great changes to the management concept of the hotel industry. This change must undergo continuous construction and development, and gradually form a cover that covers data collection, information preservation, information processing, and transmission control. The establishment of these information databases will become an important basis for hotel information management and office automation. The financial management system, personnel management system, procurement management system, and warehouse management system from the front desk guest check-in and check-out to the back-end will be connected with the intelligent management system to form a complete hotel information system.
An important content of service industry modernization is to achieve "personalized services." For example, the hotel's conference room adopts a video phone system, which can be simultaneously translated across the globe. The "permanent resident information database" accumulated and established based on customer management records the personal preferences of each guest. The guest room intelligent control system It will be realized based on the information in the database: light wake-up. Since many people are used to adjusting the wake-up time based on light instead of alarm bells, the new wake-up system will gradually open curtains or enhance the room gradually half an hour before the wake-up time set by the guest. Lighting; keyless door lock system to identify guests with fingerprint door locks or retinas; virtual reality windows to provide scenery outside the window of your choice; sensor card door lock system, outside window light, TV brightness, audio volume and indoor temperature, and Bathroom water temperature.
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